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If you work in customer service or support consumers in your role, it’s likely you’ll have at least heard a story of a “bad customer”. We’ve all from time to time experienced frustrated customers, but usually there are simple reasons why customers lose their cool – and how it can be avoided or resolved. Here’s our top tips.

Don’t take up valuable time! Your customer is busy. If your systems are taking time or are inefficient, it’s understandable for your customer to get rattled. Make your systems efficient and stress free to ensure your customer can get on their merry way!

Your customer isn’t stupid. It’s no wonder customers get angry with being kept on hold for a long time with little explanation or blatant lies – Be honest if you can’t resolve a problem immediately, be patient and try to be as helpful as possible.

Be polite at all times! Customers get frustrated when they are treated badly or rudely. Whilst customer service can be challenging, you must stay professional at all times. No excuses!

For more information about our customer service opportunities, or to find out how we can support your business, contact Flexistaff on 0844 556 2916 or [email protected].

Forklifts are an incredibly important and useful addition to any warehouse – but not properly loaded they can be incredibly dangerous. It’s vital that you avoid forklift overturns at all times – here’s our top tips.

Plan your load. Don’t overload the forklift and make sure you load it with care, spreading the load evenly. Consider the nature of the load as well, whether or not the product you’re carrying is stable – if not, you may need to adjust your driving.

Think about the environment. Check the condition of the surfaces you’ll be driving on before setting off, and note any slopes or changes to the surfaces so you can adjust your driving accordingly.

Keep it smooth. Lower your forks when driving to increase your stability and drive slowly and smoothly – keep a consistent speed and react to turning corners early to avoid any mistakes caused by late reactions.

Be safe. Wear a seatbelt and adhere to all safety measures at all times – if you’re not sure what they are, make sure you do your homework!

For more information about our latest forklift vacancies, or to find out how Flexistaff can support your business, contact us on 0844 556 2916 or [email protected].

Are you seeking a promotion at work, but just can’t seem to catch a break? With working life usually being pretty busy, it might seem that your efforts aren’t being recognised – here’s how to stand out from the crowd and line yourself up for your next promotion.

Keep an eye on the time. Punctuality is a must – always be on time for work, and if possible, why not event try to arrive early – show you’re keen and ready to work! You’re not expected to start early and work late every day, but show willing to go the extra mile when you’re most needed.

Be collaborative. Team work makes the dream work! Make it your business to support others in the team, and offer your help wherever it’s most needed. And make sure you prioritise your own tasks too!

Get proactive! Don’t restrict your work to the bare minimum – take on extra manageable work, show willing to try new projects, and go above and beyond when tight deadlines must be met.

Talk about your future. Have a clear open dialogue with your line manager, be clear you want to progress and ask for goals or targets.

For more information about our latest vacancies, or to find out how Flexistaff can support your business, contact us on 0844 556 2916 or [email protected].

Whilst the warehousing world has come a long way following technological advances, there’s still a surprising number of warehouses relying on good old-fashioned pen and paper. However, this practise could be costing organisations a lot of money each year…

Although most companies have some sort of computer based warehouse management system in place, often companies aren’t using these systems to their full advantage and are sticking to pen and paper for some of their processes.

The benefits of an all-encompassing warehouse management system are clear. Not only are they cost saving, but they are also proven to hugely improve efficiency in a warehouse. So why aren’t some managers buying?

Given the busy nature of a warehouse, it may be that some managers simply feel they do not have the time to invest in a system that will mean training sometimes hundreds of employees. Initially installation will clearly impact the effectiveness and output of the warehouse.

However, with eCommerce revolutionising the way consumers behave, managers will need to plan to invest and install a system that can ensure their business keeps up with the competition. Pen and soon won’t be enough.

For more information on our warehouse vacancies or to find out how Flexistaff can support your business, contact us on 0844 556 2916 or [email protected].

There are plenty of ways to search and find a job, but with job searching being a big task, how can jobseekers ensure they go about it the right way? Find out below.

Use job boards in their entirety. Not only can you use the online job boards to search for all jobs available, most offer tailoring solutions to target your search effectively, so you can search for jobs based on salary, location, education level, and more. Plus you can set up daily email alerts, so the job adverts you’re looking for are sent straight to your inbox. Perfect!

What’s the job title? You may be searching for a specific role, but bear in mind that different companies may name a similar or same job role in different ways. Consider this in your search to make sure you don’t miss that perfect opportunity.

What sector? When filling in your profile on a job board site, make sure you don’t limit your preferred sectors, as this could lead to your CV being overlooked when hiring managers or recruiters search for CVs. Keep it broad.

Adjust as necessary. You may find that your searches can lead to irrelevant results, or that a search stops bringing up the type of jobs you’re looking for. Make sure you adjust your searches accordingly so you don’t miss out.

For more information about job searching and our current vacancies, or to find out how Flexistaff can support your business, contact us on 0844 5562916 or [email protected].

There’s been lots of coverage on the news about the HGV driver shortage – but unfortunately there’s also a shortage of forklift drivers too at the same time, meaning even more of the supply chain is under pressure.

Forklift drivers are in demand more than ever before due to a variety of reasons, and this demand is likely to continue as demand for a fast-paced supply chain grows. As we know, forklifts are a vital component of every warehouse, and without an adequate number of forklift drivers’ warehouses can’t operate at full capacity.

Whilst this all sounds a bit bleak, the good news is that the demand for forklift operators means that a career in forklift operation is a stable career path offering excellent benefits. The rise in wages means that if you’re considering a career change into forklift operation, now is the time. Flexistaff also works with the Forklift Truck Training Centre, who can provide all the forklift training you’ll need to kick start your career today.

For more information about our latest vacancies, or to find out how Flexistaff can support your business, contact us on 0844 556 2916 or [email protected].

We’ve all come out of an interview at some point in our lives wishing the ground would swallow us up! It can be hard to take when an interview doesn’t go to plan – So what should you do when an interview goes badly?

Relax! Immediately after you must give yourself some time to relax and de-stress. Spend some time doing the things you enjoy and try to take your mind off it for a while.

Assess the situation. Try to consider what went wrong in the interview, and try not to overreact – mistakes happen, and those mistakes that seem big to you might not in reality be that significant to others.

Take time to learn. Once you’ve considered your mistakes, learn from them. Plan what you’ll do differently next time, but also remember the positives too.

Follow it up. Send an email to your interviewer, thanking them for their time and adding in any points you think you may have missed in the interview – but keep it brief and to the point.

Keep on going. Don’t give up on your job search – keep looking for that ideal opportunity!

For more information about our latest vacancies, or to find out how Flexistaff can support your business, contact us on 0844 556 2916 or [email protected].

Working in a warehouse can be challenging at times. It’s a fast paced, highly pressured environment, which demands a wide range of skills. So might you be suited to working in a warehouse?

Adaptability is key. Warehouse work means you’ll likely find yourself in a variety of different environments, both hot and cold, inside and outside. Good warehouse workers are prepared to adapt to changing environments and demands.

Don’t forget the customer. Warehouse work might seem behind the scenes, away from the customer, but there’s times where you’ll need to be customer facing, representing your company. Make sure you’re ready to offer great customer service where needed.

Do you have problem solving skills? Whilst warehouse work can seem fairly consistent, with consumers becoming ever more demanding you may find new challenges when it comes to delivering a service. Good problem-solving skills and imitative are a must.

Think training. Whilst most companies offer training, good warehouse workers ensure their training is up to date at all times, so make sure you’re compliant, because it’s your responsibility to be safe too.

For more information about our warehouse vacancies, or to find out how Flexistaff can support your warehouse, contact us on 0844 556 2916 or [email protected].

It’s not long now until the big day, and whilst it’s an exciting and busy time, job seekers must continue to prioritise their job search. It may feel like now’s not the time to be looking for a new job – nothing could be further from the truth! Here’s our top tips.

New year, new career? New year often leaves people wanting a new start, a fresh challenge – and a new job is the perfect way to shake things up. Companies will start recruiting more in January too, and with a brand new feeling of optimism, January certainly feels like the time to start your job search.

But wait! If everyone is waiting until January to start looking for a new job, you could find your applications lost amongst an overcrowded playing field. Which is why NOW is the time to get organised.

Don’t wait until January – In amongst the Christmas chaos, tidy up your CV, keep an eye on the job boards and keep applying. Get ahead of the game to guarantee 2022 success!

For more information about our latest vacancies, or to find out how Flexistaff can support your business, contact Flexistaff on 0844 556 2916 or [email protected].

When it comes to multi drop driving roles, efficiency and timing is key to keeping customers happy. Especially at Christmas! Therefore, it’s vital that the route of the delivery driver is well managed and planned.

These days there are a number of software options companies can use to streamline their processes. It’s worth investing in these; with multiple vehicles tasked with multiple drops, rerouting and rescheduling technology can make a huge difference to cost and efficiency.

Routing software can plan the best routes for drivers, ensuring that travel times, distances and fuel costs are kept to an absolute minimum. Each journey may only save the organisation a few pennies, but over years this can make a significant difference to profits.

Another plus point with routing software is the communication. Today’s customer is demanding; eCommerce has meant that customers expect good communication and an excellent service every time. Routing software has the capability of keeping your customer in the loop about their delivery at all times.

So why don’t you invest and make your multi drops efficient this Christmas?

For more information about our latest driving vacancies, or to find out how Flexistaff can support your business, contact Flexistaff on 0844 556 2916 or [email protected].