Role title

Estate Maintenance Officer

Job purpose:

· To provide a comprehensive and professional repairs and maintenance services in line with our service standards and contractual obligations

· To provide onsite repairs and maintenance services in accordance with relevant health & safety policies, regulations and legislations.

Principal accountabilities: List the major activities, or functions necessary to achieve the job’s required outcomes. Each statement is timeless and relates specifically to the role. As a guide there should be 12 major areas of responsibilities.


Conduct health and safety inspections in accordance with our service standards and contractual obligations.


Comply with our vetting and contractor management procedure when instructing external contractors to complete repairs and maintenance works on our behalf.


Carry out repairs and maintenance duties in accordance with Optivo’s safe operating procedures and relevant health & safety policies.


Maximise site occupancy by ensuring the void repairs/maintenance schedule is completed within target including any fixtures and fittings associated work.


Provide high quality painting and decorating service including preparation of surfaces, filling cracks/holes, efficient use of materials, matching paint shades with existing and maintaining safe areas of work including signage.


Keep all windows, doors, kitchen units and furniture are in working order by repairing, replacing or easing and adjusting.


Maintain a central register of onsite assets including tables, chairs, washing machines/dryers, lamps, fridges/freezers, beds, mattresses, fans, tools and materials.


Maintain onsite facilities by repairing/replacing washers, taps, tiles, ball valves, WC seats, fuses, light bulbs, handles, locks and sealing around baths/sinks/showers.


Ensure all common parts are clear of potential hazards including those attributable to seasonal changes including external footpaths. Keep clear air-bricks, gullies and low level guttering from blockages.


Keep communal areas clear of any obstructions particularly fire evacuation routes and exits. Responding to emergencies in and out of hours including making safe glazing, leaks, lighting and tripping/slipping hazards.


Travel between sites as required to meet repairs and maintenance demand in the portfolio.


Provide a monthly repairs/maintenance report to the Accommodation Manager highlighting any major or cyclical works which may be required in the future.

Relationships: Indicate key internal and external networks and relationships the job holder will need to establish, maintain or develop:

· Customers

· Service providers

· Accommodation Officer

· Accommodation Manager

· Property Services.

Person specification:

Knowledge, skills and abilities: Describe the technical and other knowledge, experience, skills and abilities required for the job. Include the need for any academic, vocational or professional qualifications (specify essential and desirable criteria).



  • Knowledge of equality and diversity good practice
  • Knowledge of student services including best practice, the regulatory framework and relevant legislation within which Registered Providers operate
  • Knowledge of fire, health and safety regulations in a residential setting
  • Knowledge of basic carpentry, plumbing, tiling and electrical industry standards
  • Knowledge of the ANUK framework for landlords managing accommodation
  • Level 2 NVQ Diploma in Building Maintenance Multi-trade Repair and Refurbishment Operations (Construction)
  • Knowledge of IT systems used such as HOTEC, Microsoft Dynamics CRM, Orchard, etc.



  • Basic carpentry, electrical, plumbing, tiling, painting and decorating skills
  • Effective communication skills
  • Contract management
  • Data inputting
  • Time management.



· Managing demanding workloads

· Able to work under own initiative

· Working with others to deliver joint objectives

· A ‘can do’ approach to problem solving

· Customer-focussed.

Behavioural competencies:

I will demonstrate Optivo’s C.O.R.E. behavioural competencies at the level associated with my job role. Please refer to our C.O.R.E. competencies grid.

My health and safety obligations

In my role I have a duty of care under the Health and Safety at Work Act. This means I will be familiar with the relevant legislation and will work in a safe way. As a staff member I will take responsibility for my own safety as well as my team’s safety and work in collaboration with the Health and Safety Officer to minimise any potential risks.

My data protection obligations

In my role, I have a duty to maintain the security and privacy of personal information of residents and colleagues. I will be familiar with the requirements of current Data Protection legislation and will take care to enter accurate, complete and compliant data in to our systems. I understand it is everybody’s responsibility to resolve data inaccuracies as and when they are found.

Further relevant information

Travel between sites may be a requirement for this role.

There may be a requirement to attend meetings and other activities outside of normal working hours.

Adopt and comply with strategy and regulatory requirements, organisational values, policies and procedures, including Health and Safety, Equality and Diversity, Procurement, Data Quality & Assurance, Safeguarding, Value for money.

No Job description can cover every issue which may arise within the job at various times and I am expected to carry out other duties from time to time, which are broadly consistent with those described.

Job Reference: DO020719_1570711626

Salary: Up to £24500 per annum

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Location: ,

Job Industry:

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